SAVOT Returns Policy
Returns, Refunds, and Exchanges Policy
Last Updated: 7th Nov 2025
At SAVOT, we are committed to ensuring you are satisfied with your purchase. This policy outlines the process for returns and exchanges, framed in line with your rights under the Australian Consumer Law (ACL).
Our policy is structured to provide two clear pathways: one for “Change of Mind” returns, which we offer as a gesture of goodwill, and another for returns related to faulty items, which are governed by your statutory rights.
Your Rights Under Australian Consumer Law
As a SAVOT customer, you are protected by consumer guarantees. Our Legal Terms of Use, available at https://savot.au/terms-of-use/, provide a detailed overview of these rights. In summary:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
This policy does not limit your statutory rights in any way. The conditions and timeframes outlined for “Change of Mind” returns do not apply to items with a manufacturing fault.
Change of Mind Returns
If you change your mind about your purchase, we are happy to offer a refund or exchange, provided the following conditions are met.
- Return Period: You must initiate your return within 14 days from the date your order is delivered.
Conditions of Return
To protect the integrity of our products and for the benefit of all our customers, we have a strict policy on the condition of returned items. This is particularly important to prevent the practice of “wardrobing,” where items are worn for an event and then returned.
For a change of mind return to be accepted, the item(s) must be in original, saleable condition. This means the item must be:
- Unworn, unwashed, and unused.
- Free from any marks, stains, or scents (including makeup, deodorant, or perfume).
- All original SAVOT tags and labels must be attached and intact. Any garment returned with tags removed will be considered worn and will not be eligible for a refund or exchange.
- Returned in its complete original packaging, including any branded boxes, garment bags, or accessories.
- Shoes: Must be returned in their original, undamaged shoebox. We strongly recommend trying on shoes on a soft, carpeted surface to avoid scuffing the soles.
All returns are subject to a thorough inspection upon receipt. SAVOT reserves the right to reject any return that does not meet these conditions. In such cases, the item will be sent back to you at your expense.
Excluded Items (for Change of Mind)
The right to a change of mind return does not apply to:
- Personalised or custom-made garments.
- Items marked as ‘Final Sale’ or ‘Outlet’.
- For hygiene reasons: swimwear, bodysuits, underwear, and pierced earrings.
Please note: These exclusions do not affect your rights under the Australian Consumer Law for items that are faulty.
Return Shipping Fee (Change of Mind)
For change of mind returns, the customer is responsible for the cost of return shipping. If you use a prepaid label provided by us, this fee will be deducted from your refund amount. Original shipping charges are non-refundable.
Faulty Item Returns
If you believe you have received a faulty item, please contact our Customer Service team immediately. Under the Australian Consumer Law, you are entitled to a remedy if a product fails to meet a consumer guarantee.
- Process: Contact us with your order number and clear images of the fault. We will guide you through the assessment process.
- Remedy: For a major failure, you can choose a refund or replacement. For a minor failure, we will choose to offer a repair, replacement, or refund.
- Return Shipping: SAVOT will cover all reasonable return shipping costs for items confirmed to be faulty.
- Condition: Please note that for faulty items, the product does not need to be in its original packaging to be returned.
General Provisions for All Returns
Proof of Purchase
To process any return, you must provide valid proof of purchase. We accept any of the following to reasonably demonstrate that you purchased the item from us:
- Your online order confirmation email or order number.
- The original cash register receipt (paper or digital).
- A credit or debit card statement that clearly itemises the transaction.
- A clear photograph or photocopy of a receipt.
- A warranty card showing our details, and the date and amount of the purchase.
Logistics, Costs, and Ownership
- Responsibility: Returned items remain your property and responsibility until they are received and accepted at our warehouse. We are not liable for items lost or damaged in transit. We strongly recommend using a tracked shipping service and keeping your proof of postage.
- Ownership Transfer: Upon our acceptance of your valid return, ownership of the goods transfers to SAVOT.
International Returns
- Process: For all international returns, please contact our Customer Service team to initiate the process. You are responsible for arranging and paying for the return shipping. For items confirmed to be faulty, we will reimburse you for reasonable return shipping costs.
- Customs Declaration: To avoid incurring additional duties, you must clearly mark the package as “Returned Goods” and state the original tracking number on the exterior of the parcel.
- Duties and Taxes: Please note that original shipping charges, duties, and taxes are non-refundable for change of mind returns. You may be able to claim a refund on these charges directly from your local customs authority. We advise you to contact them for more information.
Processing and Remedies
- Processing Time: We aim to process all returns within 5 business days of receipt at our warehouse. You will be notified by email once your return has been processed. Please allow up to 10 additional business days for the funds to appear in your account, depending on your bank.
- Method of Refund: All refunds will be issued to the original payment method.
- If a purchase was made using a split payment (e.g., gift card and credit card), the refund will be credited back to the gift card first.
- For purchases made via services like Afterpay or Zip, the refund will be processed back to your account with that provider, and your payment schedule will be adjusted accordingly.
- Exchanges: We offer exchanges for a different size or colour of the same item, subject to stock availability. If you wish to exchange for a different product, please return your original item for a store credit or refund and place a new order.
- Store Credits: Store credits will be issued via a digital gift card and are valid for 3 years from the date of issue.
Fair Use Policy
To ensure a fair and positive experience for all our customers, we monitor return activity for abuse and fraudulent practices, such as “wardrobing” (wearing an item to an event and then returning it), an unusually high frequency of returns, or claims of non-delivery when proof of delivery exists.
SAVOT reserves the right to investigate any suspicious return activity. If we reasonably suspect fraudulent or abusive behaviour, we will take legal action, including refusing future returns and, in serious cases, deactivating the associated customer account.
For any questions about this policy, please contact our Customer Service team.