CUSTOMER SERVICE

Welcome! We’re here to make your experience with Savot as smooth as possible. Find quick answers and helpful links below.

Can’t find what you’re looking for?

Our Savot Team are ready to help.

• Email Us: Click Here to go to our contact page
• Live Chat: Click the icon in the bottom corner (Mon-Fri, 9am – 5pm)
• For More: Frequently Asked Questions, Click Here

We do our best to respond to all inquiries within 24 ~ 48 business hours.

How do I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can also log into your Savot Account to check your order status.

Can I change or cancel my order?

We process orders quickly! If you need to make a change or cancel, please contact us within 60 minutes of placing your order. We’ll do our best, but we can’t guarantee changes after this window.

What are your shipping options?

We offer the following options:

• Standard Shipping: [e.g., 5-7 business days] – [$X.XX]
• Express Shipping: [e.g., 2-3 business days] – [$X.XX]
• Free Shipping: We offer free standard shipping on all orders over $200.00.

Do you ship internationally?

Yes! We ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes.

What is your return policy?

We want you to love your Savot garment purchases. If you’re not completely satisfied, you can return or exchange items within 14 days of the delivery date.

• Items must be unworn, unwashed, and with all original tags attached.
• If Sale items or Final sale items had been purchased these are not eligible for return.

How do I start a return or exchange?

It’s easy! Just visit our [Savot Returns Portal] (link) to begin. You’ll need your order number, receipt, and email address.

Are returns free?

• Exchanges: All exchanges for a new size or colour are completely free.
• Returns for Refund: We offer a flat-rate label fee of $X.XX, which will be deducted from your refund.
• For further details: please read our Return Policy.

How long does a refund take?

Once we receive and inspect your return (usually within 5-10 business days), we will process your refund. It may take an additional 5-10 business days for the funds to appear in your account, all depending on your payment provider (Visa, MasterCard, Amex, PayPal, Afterpay, etc.).

Where do I find your size guide?

You can find our Size Guide page here. A link is also available on every product page. We include detailed measurements to help you find the perfect fit.

How should I care for my Savot clothing?

To keep your items looking their best, we have a page with all our Clothing Care instructions here.

• Washing in cold water with similar colours.
• Hanging to dry or tumbling dry on low.
• Please check the specific care label on each garment for detailed instructions.

An item I want is out of stock. When will it be back?

We’re sorry about that! You can sign up for a restock notification on the product page. We’ll email you the moment it’s back in stock and those who do sign up get priority.

What payment methods do you accept?

We accept all major credit cards, Visa, MasterCard, Amex, PayPal, plus Afterpay and Klarna.

Is my payment information secure?

Absolutely. Our checkout page is SSL Encrypted to ensure your personal and payment details are kept safe and secure.