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SAVOT Privacy Policy

Privacy Policy

Last Updated: 7^th Nov 2025

Our Privacy Policy at a Glance

WHO WE ARE. We are SAVOT The Label Pty Ltd (ABN: 44 687 388 325) (“SAVOT”, “We”, “Us”). We are responsible for how we process and protect your personal information.
WHAT WE USE YOUR DATA FOR. We will use your data (collected online or in person), among other purposes, to manage your registration as a user, to manage your purchases of products, to respond to your queries, and, if you wish, to send you our customised communications.
WHY WE USE YOUR DATA. We have a legal basis to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase. We also use your data for other reasons, for example, to respond to your queries or (with your consent) to send you newsletters.
WHO WE SHARE YOUR DATA WITH. We share your data with service providers who provide us with assistance or support. These are third-party providers for functions like payments, logistics, and technology, who are essential for us to provide our services.
YOUR RIGHTS. You have the right to access, rectify (correct), or delete your personal data. You also have the right to object to us using your data in certain circumstances, as explained in depth below.

We encourage you to read our full Privacy Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.

BEFORE YOU START…

In this Privacy Policy, you will find all relevant information applicable to our use of our users’ and customers’ personal data, regardless of the channel or means (online or in person) that you use to interact with us.

This policy should be read in conjunction with our separate Cookie Policy, which provides detailed information about our use of cookies and similar tracking technologies.
We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data:
- We permanently make available for you all the information included in this Privacy Policy, that you can check when you consider appropriate.
- You will also find further information on how we use your data as you interact with us, such as when you fill out our online forms.
These are some terms we regularly use in this Privacy Policy:
- When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:
  - Our Website, www.savot.au.
  - In person, in any of our future Brick-and-Mortar Stores.

Who is Responsible for Your Data?

The entity responsible for your personal data (known as the “APP Entity” under Australian law) is:

SAVOT The Label Pty Ltd

ABN: 44 687 388 325

Postal Address: PO Box 1001, Coorparoo DC, QLD 4151

Email: [email protected]

We are responsible for processing and protecting your personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Why Do We Process Your Personal Data?

Depending on the purpose for which we process your data from time to time, we need to process one or other data, which will in general be, depending on each case, as follows:

your identity data (for example, your name, surname, language and country from which you interact with us, contact data, etc.);
economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
connection, geolocation and/t browsing data (if you interact with us from your mobile phone, for example);
commercial information (for example, if you have subscribed to our newsletter);
information about your tastes and preferences.

Remember that, when we ask you to provide your personal data to give you access to any functionality or service of the Platform, we will indicate that certain fields are compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

To manage your registration as a user of the Platform

If you decide to become a registered user of our Platform, we need to process your data to identify you as a user and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Service.

For the development, performance and execution of the purchase or services contract that you executed with Us on the Platform.

This purpose includes processing your data, mainly:

To contact you for updates or informative notices related to the contracted products or services.
To manage payment of the products that you purchase. For example, if you opt to activate the functionality to save your payment data for future purchases, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases. You may change or cancel this at any time through your account.
To activate the mechanisms necessary to prevent and detect unauthorised uses of the Platform (for example, during the purchase and returns process) as well as potential fraud being committed against you and/or against us.
To manage potential exchanges or returns after you have purchased and manage requests of availability information for articles.
For invoicing purposes and to make available to you the receipts and invoices of the purchases you have made.
To ensure that you are able to use other available functionalities or services, such as the purchase, receipt, management and use of the Gift Card or Gift Voucher.
(For future B&M Stores) To afford you access and use of any Wi-Fi we may make available to our customers at Brick-and-Mortar Stores.

To meet requests or applications that you make through the Customer Service channels

We only process the personal data that are strictly necessary to manage or resolve your request or application. If you contact us via a third-party channel (such as a social media messaging service), please be aware that your data will also be subject to that platform’s privacy policy.

For marketing purposes.

This purpose includes the processing of your data, mainly, for:

Personalising the services we offer you and enabling us to give you recommendations based on your interactions with us and an analysis of your user profile (for example, based on your purchase and browsing history).
If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending customised information on our products or services through various means (such as e-mail or SMS).
Accordingly, please take into account that this data processing implies analysis of your user profile to establish your preferences and therefore which products and services are most fit to your style when sending you information. For example, based on your purchases and browsing history, we will make suggestions on products that we believe may interest you.
Remember that you may unsubscribe from the Newsletter at any time without cost through the “Newsletter” section of the Platform, in addition to through the instructions that we provide you with in each notice.
To show you ads on the Internet which you may see when visiting websites and apps, for example, on social media. The ads you see may be ads related to your preferences or purchase and browsing history. We provide more detail on this in our Cookie Policy.
To perform promotional actions (for example, for the organization of competitions). On participating in any promotional action, you authorise us to process the personal data that you have shared with us.
To disseminate on the Platform or through our channels in the social networks photographs or pictures that you shared publicly, provided that you expressly give us your consent for the purpose.

Analysis of usability and quality to improve our services.

If you access our Platform, we inform you that we will treat your data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform so we can improve our services.

Our Legal Basis for Using Your Data

The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained below:

To manage your user registration: We process your data because this is necessary to perform the terms regulating the use of the Platform.
Development of the purchase contract: We process your data because their processing is necessary for us to execute the sale and purchase contract with you.¹ Certain processing is activated only because you request or authorise it (your consent), as is the case of saving payment data for future purchases.
Customer Support: We consider that we have a reasonable business need to answer the requests or queries raised by you. When your query is related to your order, the processing is necessary to perform the purchase contract.
Marketing: We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customised information or subscribe to our newsletter.
Analysis of usability and quality: We consider that we have a reasonable business need to analyse the Platform usability and the user’s satisfaction degree to improve the user experience and provide a higher quality service.

How Long Will We Keep Your Data?

The time for which we will keep your data will depend on the purposes for which we process them:

To manage your user registration: We will process your data for the time during which you remain a registered user (meaning, until you decide to delete your account).
Development of the purchase contract: We will process your data for the time necessary to manage the purchase, including any potential returns, complaints or claims. Payment data you asked us to store will be kept until you ask us to delete it.
Customer Support: We will process your data for the time necessary to meet your request.
Marketing: We will process your data until you unsubscribe or cancel your subscription to the newsletter.
Analysis of usability and quality: We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.

Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with Australian legislation (such as taxation or consumer law). Once each of the potential actions is time-barred, we will proceed to delete or de-identify the personal data.

Do We Share Your Data With Third Parties?

To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to third parties that provide us with support in the services that we offer you, i.e.:

Financial institutions and payment gateways;
Anti-fraud detection and prevention entities;
Technological service providers (such as our e-commerce platform host, analytics providers, and IT support);
Providers and partners of services related to logistics, transport and delivery (such as postal services and couriers);
Service providers related to marketing and publicity, such as social media platforms or email marketing providers.

Cross-Border (Overseas) Disclosure

For service efficiency purposes, some of these providers are located in territories outside of Australia (such as the United States).

Where we disclose your personal information to an overseas recipient (for example, to our technology partners like Google or our e-commerce platform provider), we are required to comply with Australian Privacy Principle (APP) 8. We will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your information, or we will rely on your consent to do so. By providing us with your personal information, you consent to this disclosure.

In the event that we sell or transfer all or a portion of our business or assets, we may disclose your personal data to the prospective receptor of such business or assets.

Data Security and Data Breaches

Data Security (APP 11.1)

We are committed to keeping your personal data confidential and secure. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. This includes implementing appropriate technical and organisational security measures.

Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. In the event of a data breach that is likely to result in serious harm to any individuals whose information is involved, we will assess the breach and (where required) notify the affected individuals and the Office of the Australian Information Commissioner (OAIC).

What Are Your Rights When Making Your Data Available to Us?

We undertake to ensure that you may exercise your rights. You may exercise your rights free of charge by writing us an e-mail to our e-mail address ([email protected]), simply informing us of the reason for your request and the right that you wish to exercise.

In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

To request access to your personal data that we hold (APP 12). We remind you that where you are a Platform registered user you may also consult this information in the relevant section of your online account.
To request that we rectify (correct) the personal data that we hold (APP 13). Please bear in mind that if you are a registered user, you may also access the relevant personal data section of your online account to change or update your data. You guarantee that the data you provide is true and accurate, and you are responsible for any loss or damage caused by providing erroneous or incomplete information.
To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, or when we are no longer legally permitted to process them (APP 11.2).
To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.

Making a Complaint

If you believe we have breached the Australian Privacy Principles or have any concerns about how we have handled your personal information, please contact us at [email protected].

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

What Happens When You Provide Us with Data of Third Parties?

We offer functionalities or services that may require you to provide the personal data of a third party, such as in the case of activation and sending of a Gift Card. If you provide us with personal data of third parties, you confirm that you have informed them of the purposes and the manner in which we need to process their personal data, and that you have their consent to do so.

Changes to the Privacy Policy

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner or a pop-up), or we may send a notice to your e-mail address if the change is significant to your privacy. In any case, we suggest you review this Privacy Policy from time to time in case minor changes are made.

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