Help / FAQs.

Yes. Once shopping opens, you can check out as a guest, or create an account if you would like to see your order history.

Credit and debit cards, including Apple Pay and Google Pay, processed securely by Stripe. We do not store your full card details. We will add more payment options here as they become available.

Yes. Prices are in Australian dollars and include GST. Delivery is added at checkout, and you see the full amount before you pay.

Email us as soon as you can with your order number. If your order has not been dispatched, we can change or cancel it. Once it has been dispatched, our Returns and exchanges page applies.

We currently deliver within Australia. International delivery is coming, and we will list the countries on our Shipping page when it opens.

Delivery charges are worked out at checkout from the weight of your order and your address. Orders over $180 ship free within Australia.

Items that are in stock are dispatched within one to two business days. If you pre-ordered, we dispatch after you confirm your order. We email you when your order is on its way.

A signature is required on delivery, so please choose an address where someone can sign. We cannot deliver to PO Boxes.

Every order is sent with a tracked courier. Your dispatch email includes a tracking link.

If you change your mind, contact us within 14 days of delivery. Unworn items with their tags attached qualify for a refund or an exchange. The 14 days applies to change of mind returns only. It does not limit your rights if an item is faulty.

If you change your mind, you pay the return freight. If an item is faulty, we pay the return postage.

Contact us within 14 days of delivery. You can exchange an item for a different size or colour of the same item, subject to availability. Your first exchange on an order is free.

Refunds go to your original payment method. If you prefer, we can give you store credit instead. Store credit works like a gift card, and you can use it on a future order.

Email us with your order number and clear photos of the fault, and we will guide you through the next step. Your rights under the Australian Consumer Law include a replacement or refund for a major failure.

Only if a returned item needs professional cleaning or pressing before we can offer it to another customer. We charge you what our cleaner charges us, with no mark-up, and we show you the cleaner’s invoice. We tell you the amount before we deduct it from your refund or store credit. It is never more than 30% of the price you paid for the item, and it does not apply to faulty items.

Womenswear is sized 00, 0, 1, 2, 3, 4, 5 and 6. Menswear is sized 0 to 6. Each product page shows the garment measurements near the top. Check them against your own before you order.

A Size Check page with sizing for the main countries is coming. Until then, use the garment measurements on each product page.

First access means you hear from us first, before the first collection opens to everyone. Join with the sign-up form on our home page, and we will email you.

A pre-order reserves your interest only. We do not take payment, and you are not committed to purchase. When your item is ready to dispatch, we email you to confirm. You then place your order and pay in the usual way.

Every email we send has an unsubscribe link at the bottom. To have your details deleted, email [email protected]. We aim to reply within 30 days. We may need to keep order and payment records for the period the law requires. Our Privacy Policy explains more.

Gift cards are coming. They will be valid for at least three years from the date of purchase, and the expiry date will be shown on the card.

Care instructions are on each product page and on the care label inside each garment. Care guidance for each fibre is coming.